Last updated June 2026 — how The National Lottery collects, uses and protects your information.
When you register with The National Lottery we collect information required to verify your identity and age, and to provide our services — including your name, date of birth, address, email address and payment details. We also collect technical data including IP address, device type and activity data from your National Lottery sessions.
The National Lottery uses your information to verify your identity and age as required by the Gambling Commission, process ticket purchases and prize payments, provide customer support, detect and prevent fraud, send account notifications and optional marketing communications, and improve our platform and games.
The National Lottery does not sell personal data. We may share it with payment processors, identity verification providers, the Gambling Commission where required, and technology partners under strict confidentiality agreements. We may also be required to report certain information to HMRC.
The National Lottery uses SSL encryption for all data in transit and maintains secure servers with access controls. We are regulated by the Gambling Commission and meet all required data security standards.
Under UK GDPR you have the right to access, correct, delete or port your personal data held by The National Lottery. Contact our data team at privacy@en-national-lottery.com to exercise your rights.
The National Lottery uses cookies to maintain sessions, remember preferences and understand platform usage. You can manage cookie preferences through the in-site consent tool or your browser settings without affecting your National Lottery account.
Privacy enquiries: privacy@en-national-lottery.com